Senior Solutions Engineer - Network Optimization
Location: Cambridge Massachusetts
Description: Akamai Technologies, Inc. is currently interviewing Senior Solutions Engineer - Network Optimization right now, this job will be placed in Massachusetts. Detailed specification about this job opportunity please give attention to these descriptions. Location US-MA-Cambridge
Posted Date 7/19/2013
Cost Center AAA Category Professional Services
ID 8450-AAA!
About the Job
The Network Optimization Solutions Engineer (SE) is the primary presales technical resource for the Terra product line and provides technical leadership in the Hybrid Network or Network as a Service space. The SE is the customer consultative technical expert in the field of Local and Wide Area Network Optimization technologies. The SE is capable of advising on and configuring all Akamai's network optimization solutions for the purpose of Demo and Proof-of-Concept environments. The SE is responsible for being the technical expert that will consult with the customer in the areas delivering instant performance, global scale, and enterprise quality of service to corporate network users. The SE utilizes his or her industry knowledge and experience to provide solutions to assist enterprises' transition from WANs to the Cloud. The business needs are then solved using Akamai's Terra line of solutions. These solutions are articulated by the SE, in te! rms of business solutions, to all levels within the customer. ! SEs also work with Professional Services, Business Support and Technical Support to ensure the value received from Akamai products, services and support meets or exceeds customer expectations.
About the Team
The High Tech Services and Support team is an experienced group of industry experts and Internet technologists working with the top Hardware, Software, Software as a Service, and Semi-Conductor companies in the high tech industry. From a range of backgrounds across these key markets, they engage with our customers to consult on industry best practices, design and build quality solutions, and always maintain the highest quality customer service.
Responsibilities:
The Solutions Engineer uses networking and Internet expertise and analysis skills to drive revenue and customer satisfaction by:
- Leading the technical pre-sales process and qualifying the opportunity.
- Understanding the customer business needs.
- ! Creating a solution with the customer using Akamai's technology.
- Proving the customer solution.
- Transitioning the customer.
- Effective communications all around.
- Self-improvement.
- Providing product feedback and guidance into new product and service offerings.
- Work closely with sales representatives to educate existing and prospective customers on how they can incorporate Akamai network optimization solutions into their architecture and operations to derive business value.
- Manage the technical pre-sales process and evangelize Akamai network optimization solutions to customers by participating in conference calls, site visits (up to 50%), presentations, product demonstrations, technical trial evaluations and proof concepts, technical objection handling, creating proposals, answering RFI/RFPs, and any needed customer follow up activities.
- Define the technical aspects o! f customer proposals, meeting customer requirements and Akamai quality ! control standards.
- Coordinate with Sales and other members of High Tech Services and Support to transition customers from the pre-sales to implementation phase, provide post sale product and service consultation, and provide post sale value confirmation.
- Work closely with Product Management and related subject matter experts to understand and influence product roadmaps, providing valuable input from the field/customer perspective.
- Strive to contribute to the Enterprise team and Akamai by improving processes and sharing knowledge.
- Demonstrate a high standard of leadership by actively developing and mentoring new hires within the Services and Sales organizations.
- Reports to a Service Line Manager in High Tech Division.
- Must be willing to travel in the US and internationally, up to 50%.
Basic Qualifications
- Bachelor's Degree in Engineering, Computer Science or related techn! ical field or equivalent field experience.
- Minimum of 8 years of experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering or supporting technical products or services.
- Extensive Knowledge of IP Networking: in-depth conceptual and hands-on understanding and design in local and wide area networking, routing, Firewalls, load balancers, and switching.
- Extensive experience of Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, TCP/IP, UDP, Web design, browsers, and Servers.
- Familiarity with WAN optimization appliances and application delivery networks.
- Experience with enterprise and data center network topology, system design and operation, including infrastructure design and build out, caching proxies, routing, switching and load balancing.
- Cisco Certified Internetwork Expert (CCIE) Certification o! r equivalent.
- Knowledge of web programming (HTML, JavaScript, ! ASP, JSP).
- Familiarity with technologies like: J2EE (using Tomcat and/or WebSphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.
- Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment, and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated.
- Experience managing a high volume of activity, and a large number of projects, in a fast-paced growing organization. Ability to self-manage and prioritize workload.
- Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level.
- Must be enthusiastic, action oriented, capable of ! independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
- Demonstrated success developing client relationships.
- Is relocation available for this position: No
- Is a Security Clearance Required: No
About Akamai:
No one carries more of the world's Web traffic than Akamai, so working with Akamai means you're helping some of the world's best known brands succeed in bringing any experience to any device, anywhere. Cloud computing, SaaS, eCommerce, online entertainment and dynamic personalized experiences are all fueled by Akamai technology. Join Akamai and you join a culture that's extremely intelligent, strongly supportive and passionately committed to del! ivering world-class solutions. Some of the best minds in business, math! ematics, and engineering work at Akamai - leading, learning and shaping the future of the Internet.
Contact us!
If you're excited by Akamai and would like to help change the online landscape please apply.
Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace.
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This job starts available on: Sun, 28 Jul 2013 02:05:22 GMT
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