Guest Service Representative
Location: Foxborough Massachusetts
Description: Courtyard Boston Foxborough/Mansfield is looking of Guest Service Representative right now, this position will be placed in Massachusetts. Detailed specification about this position opportunity kindly read the description below. Description
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests ! stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your Worldâ„¢ at Courtyard by Marriott.
Looking for someone who can work full time and has complete flexibility to work all shifts to include weekend and holiday hours.
Requirements
Job Summary Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and! review daily reports/logs. Complete designated cashier and cl! osing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to! reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Courtyard Boston Foxborough/Mansfield.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 06 Jun 2013 14:56:50 GMT
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