Technical Services Engineer (Ref: 333)
Location: Chelmsford Massachusetts
Description: Axis Communications is hiring Technical Services Engineer (Ref: 333) right now, this position will be placed in Massachusetts. For complete informations about this position opportunity kindly see the descriptions. Axis is growing! What is Axis? Axis is an IT company offering network video solutions for professional installations. The company is the global market leader in ! network video, driving the ongoing shift from analog to digital video surveillance. Axis products and solutions focus on security surveillance and remote monitoring, and are based on innovative, open technology platforms.
Axis is a company; Axis is a culture; Axis is a way of life. The employees here are innovative, dedicated, energetic, charismatic, strive for success, and that’s just the beginning. Our employees are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. We encourage our employees to work hard, and play harder; whether it is a game of darts or ping pong on your break, a pickup game of basketball during lunch, or socializing at the summer outing, Axis employees are always outgoing and lively. We allow and promote independent thinking; we seek to act as one, to be always open, and to think big!
Axis is looking for the right person to fill an opening in our Technical Services department as ! a Technical Services Engineer. The h ours for this position wi! ll be 9:30am to 6:00pm.
The Position: Provide complete and efficient pre and post technical support to Axis Technical Support Line for Resellers and End Users.
What You’ll Do Here…
Resolve Axis Communications Customer’s technical issues through competent and inclusive trouble shooting
Deem product(s) in question for a returned materials authorization if necessary
Manage the customer online help desk and respond accordingly
Take part in team training initiatives
Research independent management based objectives
Meet or exceed quarterly statistical goals
Consistently engage in training and educational initiatives
Perform other related duties when assigned
What We Are Looking For …
Computer networking
Relationship management
Detailed problem solving
Excellent customer service
TCP/IP Network
Switch routers and disk drives
Professional and friendly phone etiquette
What You’ll Need …
Solid computer understanding
Call center and/or customer service background
Valued but not required …
Programming and application design
Use of phone response tools and/or help desk applications
Knowledge of third party products
Physical demands:
Employee is required to lift 20-25 lbs.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits: Competitive pay and a great benefits package including medical, dental, company paid life insurance, 401K, tuition reimbursement, five star company events and more!
www.twitter.com/#!/axisipvideo
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http://www.l! inkedin.com/company/axis-communications
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If you were el! igible to this position, please email us your resume, with salary requirements and a resume to Axis Communications.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Wed, 08 May 2013 22:40:10 GMT
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