(PT) Seasonal Customer Service Associate
Location: Dedham Massachusetts
Description: Paper Source is currently interviewing (PT) Seasonal Customer Service Associate right now, this position will be placed in Massachusetts. Further informations about this position opportunity please give attention to these descriptions. Seasonal Customer Service Associate
Job Description
This position reports to the Store Management Team for the holiday seas! on
Position Summary:
The Seasonal Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Seasonal Customer Service Associate’s #1 priority at all times is the customer.
Essential Job Responsibilities and Accountabilities
Models the Paper Source Customer Service Experience:
Consistently perform all steps of the Customer Service Initiative (CREATE):
Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
Respond to customers’ immediate needs
Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
Add relevant products to complete the project, take it to the next level and help with their whole checklist.
Thank every customer r! egardless of purchase.
Empower customers to complete ! their creative projects at home and build customer loyalty
Exhibits an attitude that is one of positive, can do and customer first with all customers.
Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
Inspire customers through impressive product knowledge:
Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.
Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
Complete all required training ! modules and have a clear understanding of all available tools and resources to enhance the selling experience.
Drives sales and profitability through Key Performance Indicators:
Sells the benefits associated with capturing email addresses in our customer registry.
Provide feedback to store management on customer requests, reaction to merchandise and store environment.
Executes consistent operational excellence:
Supports the organization of the cash/wrap area, back room and stock replenishment standards
Consistently execute quality inventory practices with receiving and restocking and communicating inventory discrepancies
Partner with Store Manager in execution of accurate and detailed in store yearly inventories as planned and communicated
Understand, model and support the Store Operations/HR policies and procedures and ensure consistent compliance
Requirements:
Demonstrated passio! n for Paper Source, our products, and providing extraordinary customer ! service.
Arts and crafts background preferred with minimum of 1 year in retail or service related industry.
Strong technical skills including experience with POS and similar cash register/computer systems
Availability to work a flexible schedule to meet the needs of the holiday season business, which will require night and weekend shifts.
Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds.
Ability to work with /around cleaning chemicals and various art supplies.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Paper Source.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Mon, 23 Sep 2013 04:34:04 GMT
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