Guest Service Representative career at Extended Stay Hotels in Peabody

Extended Stay Hotels is presently looking of Guest Service Representative on Sat, 17 Aug 2013 12:07:57 GMT. Guest Services Representative / Front Desk / Customer Service Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied. Guest Services Representative ESSENTIAL DUTIES AND RESPONSIBILITIES...

Guest Service Representative

Location: Peabody Massachusetts

Description: Extended Stay Hotels is presently looking of Guest Service Representative right now, this career will be placed in Massachusetts. For complete informations about this career opportunity please read the description below. Guest Services Representative / Front Desk / Customer Service

Assures highest possible level of guest satisfaction. Responsible for capturing sales through re! servations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

Guest Services Representative ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
Sells the value of Extended Stay America to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
Responsible for conducting courtesy calls within 20 minutes after guest check-in.
Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
Processes guest reservations, registrations, payments, and departures. Handles collection efforts of all in house balances and notifies managemen! t of potential liabilities.
Balances all cash, check, cred! it card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
Responsible for thorough understanding and effective performance of property management system.
Maintain and organize work area and clean model, lobby and Front Desk area daily.
Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
Offers Guest assistance when needed whenever possible.
Complies with all safety and security policies in accordance with Extended Stay America standards.
Involves cross training into the housekeeping and laundry areas so that assistance can be given as needed.
Responsible for performing competitive checks nightly to other hotels in area.
Educates competitors on using Extended Stay America as an option for overflow guests
Requirements

Guest Services Representative / Front Desk / Customer Service EDUCATION and/or EXPERIENCE:

High school diploma ! or general education degree (GED); OR 1-3 months related experience AND/OR training; or equivalent combination of education and experience.
Must be available nights, weekends, and Holidays
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Extended Stay Hotels.

If you interested on this career just click on the Apply button, you will be redirected to the official website

This career starts available on: Sat, 17 Aug 2013 12:07:57 GMT

Apply Guest Service Representative Here