Service Desk Associate Needed in Boston, MA!
Location: Boston Massachusetts
Description: Kelly Services is employing Service Desk Associate Needed in Boston, MA! right now, this occupation will be placed in Massachusetts. For complete informations about this occupation opportunity please read the description below. Job Description
The world's largest financial exchange company is seeking an experienced professional to provide customer service within a bi! lling environment for its Sales team!
The purpose of this job is to assist the Service Team with all administrative requests; mainly related to billing inquiries.
Job duties may require the following:
- Act as the internal point of contact for billing, invoice and contract related questions
- Initial Research of billing related dispute/inquiry
- Enter Customer Admin Activities (CAA-s) into Salesforce.com for assignment to other teams within the organization
- Obtain copies of invoice(s) for clients
- Obtain copies of contract(s) for clients
- Follow up to ensure CAA-s receive correct and timely follow-through
- Communicate the resolution of billing queries to Clients and Service Team
- Escalate issues internally to Service Teams and Management as required
- Add necessary billing info (PO#, VAT, contact info, etc.) into CRM System
- TRUST (Sa! lesforce.com)
- Siebel
- CRM
- Internal I! nvoice Portals
- Microsoft Office Suite
Requirements
Requirements listed in order of importance:
- Sales & Service administration experience
- Knowledge of CRM and order management solutions
- Proficient in MS Office Suite & Other Online Systems
- Billing Resolution Experience
- Process- and Detail-Oriented
- Ability to multi-task
- Ability to work within strict deadlines
- Strong interpersonal and communication skills
Highlights:
As a Kelly Services employee, you will also receive great benefits, including:
- Thousands of training courses available to you as a Kelly Employee
- Optional health benefits, includin! g medical, dental, vision, and prescription drug coverage, short-term disability, and group life insurance
- Competitive weekly pay with direct deposit or payroll card
- Potential service bonus and holiday pay
If you have worked for Kelly Services in the past either in MA or another state, please indicate when sending your resume via e-mail.
About Kelly Services ®
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly ® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the globe, Kelly provides employment to more than 560,000 employees annually. Revenue in 2012 was $5.5 billion. Visit kellyservices.com and ! download The Talent Project , a free iPad ® app by Kelly Services.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Kelly Services.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Thu, 07 Nov 2013 04:38:58 GMT
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