Clerk IV-Grade 13/Enrollment Management/Student Accounts/Part-time
Location: Fitchburg Massachusetts
Description: Fitchburg State University is looking of Clerk IV-Grade 13/Enrollment Management/Student Accounts/Part-time right now, this vacancy will be placed in Massachusetts. Further informations about this vacancy opportunity please read the description below. General statement of duties: Provide high quality customer service to prospective and cur! rent students, families, staff, faculty, and others via phone, email and in-person contact. Perform data entry of student account information; advise students and parents; and process payments and deposits. The department of Student Accounts is the primary assignment; however the university allocates this position to serve other offices within Enrollment Management, such as Admissions, in response to the cyclical needs of the unit.
Duties & responsibilities: (Full description of job classification specifications is on file in the Human Resources Office and website at www.fitchburgstate.edu/humanres)
1. Provide high quality customer service to prospective and current students, families, staff, faculty and others via phone, email and in-person contact.
2. Answer phone calls, emails and walk-in inquiries from prospective and current students regarding application and payment status and general information about the admission, financial aid and! billing processes at Fitchburg State University.
3. ! Perform cashier functions as they relate to application fees, deposits, and bill payments.
4. Interact with various internal university departments regarding student accounts.
5. Communicate verbally and by written correspondence with students and parents concerning their financial account with the university.
6. Process all Banner student refunds, stop payments, and re-issue of checks.
7. Assist with incoming and outgoing mail, shredding and filing.
8. Process all billing for any financial aid reductions through workflow process.
9. Meet daily and weekly data entry goals. Speed, accuracy, and volume are key factors measured.
10. Process and bill all students for non- sufficient fund programs.
11. Review Aging Analysis; generate appropriate bills, and required correspondence to students.
12. Review and process refunds for Perkins and Nursing Loan program.
13. Process all meal plan redu! ctions.
14. Report and process all outside scholarships.
15. Participate in continuous process improvement with a focus on quality improvement.
16. Assist with other duties as assigned by the Director of Student Accounts and Dean of Enrollment Management.
Minimum Qualifications:
1. High School Diploma and three years of full-time or equivalent part-time experience in office work or any equivalent combination of experience and education.
2. Excellent computer skills-knowledge of Microsoft Office and of SCT /Banner product preferred.
3. Ability to interact with internal and external stakeholders including prospective and current students and families in a professional, customer-focused manner.
4. Ability to understand the policies and procedures of the Student Accounts office.
5. Knowledge of clerical office practices and procedures and the ability to manage multiple tasks, with attention to de! tail.
6. Ability to work independently and as a member of a te! am.
7. Ability to work accurately with names, numbers, codes, and symbols and to proofread with accuracy.
8. Ability to perform basic mathematical computations with speed and accuracy (addition, subtraction, multiplication and division).
9. Ability to make decisions and exercise sound judgment.
10. Ability to maintain harmonious working relationships and to maintain a high level of confidentiality.
11. Ability to perform above duties with or without reasonable accommodations.
Preferred Qualifications:
Weekly Salary:
523.16 /prorated
Shift/Work Hours:
Part-time benefited, 30hrs/week
- Shift: Mon. â€" Thurs. 11am â€" 6pm, Fridays 10am -5pm; *Days Off: Saturday & Sunday
- Supervisor, area of assignment, shift and days off are currently applicable to these positions; however, these specifications are descriptive and not restrictive and are subject to change by ! the administration; Initial assignment only; Subject to change according to institutional needs.
An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Posting Date:
03/18/2013
Closing Date:
04/01/2013
Open Until Filled
No
Special Instructions to Applicants:
Affirmative Action Statement:
It is the policy and commitment of Fitchburg State University not to discriminate on the basis of race, color, religion, creed, age, gender, sexual orientation, gender identity, genetic information, disability, veteran status, marital status, or national origin in its educational programs, activities, admissions, or employment policies, and to comply with the requirements of Federal Executive Orders 11246 and 11375 as amended, the! Civil Rights Act of 1964 as amended, Title IX of the Educational Act o! f 1972, Sections 503 and 504 of the Rehabilitation Act of 1973, Section 402, Vietnam Era Veterans Readjustment Assistance Act of 1974, the Civil Rights Restoration Act of 1988, the Americans with Disabilities Act of 1990 ( ADA ), the Civil Rights Act of 1991, and pertinent laws, regulations, and Executive Orders, directives of the Board of Higher Education of the Commonwealth of Massachusetts, the Commonwealth of Massachusetts, and other applicable state and federal statutes.
Posting Number:
B0100445
Fast Find Category:
Admin/Clerical
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Fitchburg State University.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Wed, 27 Mar 2013 18:45:50 GMT
Apply Clerk IV-Grade 13/Enrollment Management/Student Accounts/Part-time Here
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